Increase Your Digital Growth. Acquire More Customers.
We help businesses increase their digital growth and get more customers – by helping identify and supercharge the key digital and AI capabilities and initiatives where they can win.
This can include better returns on digital marketing, upgraded customer experiences (CX), increased engagement / retention, improved ecommerce operations and other customer-facing improvements and innovations.
We are specialists in digital growth and digital AI strategy.
TechMoat Consulting
We help merchants, brands, retailers, healthcare and other businesses increase their digital growth by:
- Comprehensive assessments of their customer-facing online activities and capabilities.
- Aggressively improving the key activities that will achieve both short-term growth and long-term strength.
This can include:
- Improving digital marketing. Get a better return on marketing spending and effort.
- Upgrading and personalizing content and customer experiences (CX).
- Improving customer engagement and retention, including membership and other loyalty initiatives.
- Improving customer data, analytics, and intelligence.
- Improving ecommerce operations / omnichannel – more seamless, fewer pain points.
- Launching new services (internal and external) – including complements, bundles, adjacencies.
- Strengthening digital moats. Business is much easier with fewer competitors.
To learn more about our approach:
- Get our free emails (here)
- Listen to our podcast (here)
- Read our books (here)
- Contact us (here)

"Jeff really exceeded our expectations by bringing important deep discussions to Aramis about the impact of digital transformation on the future of our business."
Fabio Davidovici
CFO & COO, Aramis Menswear
"Jeff brought a very insightful perspective into the frontier of digital strategies in retail and useful examples from leading companies in Asia. We were able to have deeper discussions with on what are the key challenges to be a winner in the digital space."
Marcelo Akira Kanno
Lojas Renner S.A.
"Jeffrey's profound expertise in digital e-commerce within the Asian landscape has proven to be a wellspring of enlightenment...Jeffrey transcended the boundaries of a conventional consulting engagement."
Laurent Pan
Mon Beauty Ecommerce
"It's a pleasure to work with Jeffrey Towson...His insightful discussions with me regarding the outlook and key paths to drive the digital economy have been enlightening."
Simon Lin
President of Huawei Asia PacificListen to Our Tech Strategy Podcast
- Our podcast details the strategies and best practices of leading digital AI businesses..
- Available on iTunes here
Our Services
CONSULTING SERVICES
Our experienced team specializes in digital growth and digital AI strategy.
Learn about our Rapid Digital AI Health Assessment.
MANAGEMENT WorkshopS
We do talks and workshops for management conferences. These can be keynotes with actionable lessons. Or they can be 2-3 day workshops to help the team decide their digital strategy and best next steps.
ASIA TECH TOURS
We offer business tours to China / Asia. These one-of-a-kind tours include digital training, networking and visits to leading tech companies. Plus, they’re lots of fun.
Read Our Moats and Marathons Books
- Our books series is an easy-to-use framework for building competitive advantages in digital businesses.
- Parts 1-6 of the Moats series are available on Amazon (click here).
- Our new speed read “One Hour Moats and Marathons” (published with McKinsey & Co) is a simple checklist for digital transformation. Available on Amazon (click here).
RESEARCH
- 09 May 2024
Most CEOs Should Also Be Building Consumption Ecosystems
In Part 1, I summarized my list of digital business model types.
- 05 May 2024
Most CEOs Should Be Building Production Ecosystems
I have described digital business models as either pipelines or platforms. That’s
- 03 May 2024
CEOs, You Are In an Arms Race For Consumer Attention and Engagement
I have long argued that there is an escalating “arms race” for
- 02 May 2024
Rule 1 in Digital is “Get Fast”
I have a weakness for strategy. For business models and structures that
- 01 May 2024
Management Teams Have to Cross the Digital Divide
I spend a lot of time in China meeting with tech companies
- 29 April 2024
7 Reasons Digital Platforms Fail
One of my favorite articles about platform strategy is a 2020 article by
- 25 April 2024
4 Lessons from My Interview with Lazada CEO James Dong
I got the opportunity to sit down with Lazada Group CEO James
- 17 April 2024
Lessons from Coupang and Xiaomi in Data-Driven Personalization and “Wow Experiences” (2 of 2)
In Part 1, I teed up a couple of related digital concepts:
- 17 April 2024
Lessons from Shein and Unilever in Personalization vs. Economies of Scope (1 of 2)
I was recently giving a talk in Shanghai about the digitization of
- 16 April 2024
Lessons from Hotpot and Hiking with Huawei Chairman Guo Ping
In 2020, I traveled to Shenzhen to interview Huawei rotating Chairman Guo








